Terms & Conditions

This website is operated by Elegant Home ("We" / "Our" / "Us"), and any user of this website ("You" / "Your" / "Buyer" / "Customer" / "Visitor" / "User") agrees to abide by these Terms & Conditions. Please read these Terms & Conditions carefully before you start to use the site. By using our site, you indicate that you accept these Terms & Conditions and that you agree to abide by them. If you do not agree to these Terms & Conditions, please refrain from using our site.

Your statutory rights will not be affected in these Terms & Conditions, which apply to all contracts for the sale of goods by us to you. They will override any other documentation or communication from you, and any variation to these Terms & Conditions of any kind will be inapplicable unless agreed in writing by us.

The customer acknowledges that we may choose to not accept an order for any reason (eg. we do not post to a certain location, the weight of your order exceeds the maximum we can dispatch etc.) In the unlikely event where goods ordered by the customer are not available (eg. being out of stock etc.), the customer will be notified and must advise if they would like to change the order or cancel it.

The customer has the right to cancel their order for any reason up to the point when the order has been dispatched. Once the order has been dispatched, the order cannot be cancelled and the standard returns policy will apply (outlined elsewhere on this site). If an order has been paid for and is cancelled before it has been dispatched, a full refund will be issued within 30 days via the original payment method unless we specify otherwise.

All product descriptions are general descriptions, they are either provided directly from the product manufacturer, or based upon information provided directly by the product manufacturer. As a reseller only, we have no responsibility or liability for any inaccurate or erroneous product description which appears on our web shop.

All product prices and delivery prices are correct at the time of publishing, but may change. We have the right to change any prices without prior notice. All prices displayed are inclusive of VAT (where applicable), but do not account for any applicable postage charges. The display of products and prices on the web shop does not constitute an offer to unconditionally supply the products at the displayed prices. All products and prices shown are indicative only, and are subject to product availability. Please note that items of clothing worn by children (such as shirts, t shirts, bathrobes, ponchos etc) are not charged any VAT.

All website orders are paid for via PayPal. Elegant Home therefore keeps no record of any payment details and accept no liability for the customer's security breaches, unauthorised use of the customer's credit card or credit account, fraud, forgery or mistaken or unauthorised orders or payments. PayPal provides Elegant Home with the information we require to correctly despatch your order. We store the information sent to us by PayPal and you, the user, so that we can track the delivery of your order and to update you on the progress of your order. We will never use your personal details for any other purpose than stated here. See our Privacy Policy (outlined elsewhere on this site) for more details about what data we store and why.

Goods and postage must be paid for in full before items are dispatched. We aim to dispatch goods within 24hrs of cleared payment, however, we reserve the right to dispatch goods within a reasonable time period. Delivery times are estimates only and should be treated as such. Delivery times may vary. We reserve the right to refuse dispatch to certain addresses (eg. PO Boxes, BFPO, Hotel Rooms etc.). We reserve the right to increase the charge for delivery of the product(s) at any time we have reasonable cause to do so.

We will only dispatch to confirmed PayPal addresses, if you provide an unconfirmed address or request a change of address, you acknowledge that we may not be able to accommodate you and you agree to pay for any surcharges that may apply to have the goods redirected. If you are a customer from abroad, you acknowledge international shipping may be subject to additional duty fees depending on your country, and you are responsible for investigating and paying these fees.  

Elegant Home, its suppliers, employees etc. shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods. Unless otherwise stated, we give no warranty in relation to products supplied to the customer, and shall not be under any liability to the customer in respect of any loss or damage (including consequential, direct or indirect loss or damage or loss of profits) however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the product(s). 

Any products which are damaged or defective, or which are not in accordance with the customer's order, may be returned to us. Our Delivery & Returns page on this website explains the full terms and procedures for returning an order or requesting a refund. Products may not be returned for any other reason. However, if you are dissatisfied with your order please contact us via email, info@eleganthome.co.uk, to discuss.

Age related products.

It is the responsibility of the customer/buyer/user to ensure that you comply with any notices and warnings related to any products shown/sold on this website which have an age restriction as to use. There are some products which have small parts and can be a choking hazard. These goods may be identified on this website as suitable for use by age 3+ years old. These products are to be used by children STRICTLY UNDER ADULT SUPERVISION. Please follow all instructions on the packaging of all products as to the safe use of products. Elegant Home will not be held responsible for any accidents in any way shape or form whatsoever.

Other products (such as BB guns) have an age limit of 18+ and as such it is your responsibility as the customer/buyer/user to ensure that you comply with any such notices and warnings. Elegant Home will not be responsible for you/the customer/buyer/user ignoring or violating these warnings and notices. Elegant Home may not post warnings for ALL products on the website and it is the responsibility of you, the customer/buyer/user, to ensure that they make your own enquiries as to the suitability of products before ordering and purchasing the products. 

 

All goods remain the property of Elegant Home until they, and any applicable postage charges, have been paid for in full and delivered to the provided delivery address.